Identifying wasted effort can reduce operational costs by 20%, as highlighted by Deloitte . Cutting unnecessary expenses directly impacts your bottom line, freeing up resources for growth and innovation.
Improving efficiency and service quality can boost customer retention and lifetime value by 25%.
According to Bain & Company, increasing customer retention by just 5% can boost profits by 25-95%. Retaining customers not only saves on acquisition costs but also drives sustainable revenue growth.